Shipping policy

Shipping Policy

Effective Date: September 30, 2026

Customer Support Email: info@vitafitcore.com

Customer Support Phone: +1 (815) 771-9070

At Vitafitcore, we are committed to providing a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Please review our shipping policy below to understand our fulfillment procedures, delivery estimates, and shipping rates.

1. Order Processing & Fulfillment

Processing Time: All orders are carefully reviewed, packed, and processed within 1 to 2 business days (excluding weekends and major federal holidays) after your order confirmation email is sent.

Order Confirmation: Once your order has been successfully placed, you will receive an automatic confirmation email. Once it has been dispatched from our fulfillment facility, a secondary shipping notification email containing your tracking details will be sent immediately.

2. Shipping Rates & Delivery Timeframes

We believe in complete transparency regarding our delivery costs. Shipping charges are calculated based on your order subtotal at checkout:

  • Free Standard Shipping: Available on all orders over $150.00.
  • Standard Delivery: Priced at $10.00 for orders under $150.00. Estimated delivery takes 5 to 8 business days.
  • Express Delivery: Priced at $20.00 for faster transit. Estimated delivery takes 1 to 2 business days.

Note: While we partner with reliable carriers to meet these delivery windows, unforeseen transit delays, weather conditions, or high-volume carrier periods can occasionally impact delivery times.

3. Order Tracking & Monitoring

  • Every shipment processed through Vitafitcore comes with a unique tracking number.
  • Once your package is handed over to the carrier, you can monitor its live transit journey via the tracking link provided in your shipment confirmation email.
  • Please allow between 24 to 48 hours for the carrier's tracking portal to update and activate after your label is initially generated.

4. Damaged, Defective, or Missing Packages

Damaged or Unsatisfactory Items: If your package arrives damaged, broken, or not up to standard, we make it right instantly. We issue a full money refund directly without requiring you to return any items back to us.

Missing or Delayed Deliveries: If your tracking information confirms delivery, but you cannot locate your package, please check with your local carrier facility or household members first. If you still cannot locate it, reach out to us at info@vitafitcore.com so our support team can open an investigation with the carrier on your behalf.

5. Customer Support & Assistance

If you have any questions regarding your shipment status, need help tracking an active order, or require a refund request, our dedicated support team is here to help: